Terms of Service

Who we are

Savva HQ ("Savva", "we", "the service") is an AI store manager for Shopify merchants, operated by Zoxas LLC (Wyoming, USA). By creating an account or using the service you agree to these terms. Questions any time: hello@savvahq.com.

What Savva does

• Free store audit — an analysis of your store's offer, pricing and conversion, built from publicly available storefront data (read-only, no access to your admin needed).
• Product Finder and mentor chat — research tools and an AI assistant for Shopify questions.
• Store management (paid plans) — daily reports, answers from your real store data, and changes (prices, pages, discounts, email flows) executed through Shopify's official API after you approve them.

What Savva does NOT do

• Spend your money without you. Anything that touches money — launching ads, budgets, purchases — Savva only prepares. It goes live when you approve it, and never before.
• Decide the hard calls. Legal, financial or genuinely ambiguous questions are escalated to a human on our team; the AI does not make judgment calls on your behalf.
• Guarantee revenue. Savva finds and fixes real, verifiable problems, but no one can promise sales results, and we won't pretend otherwise. If we believe Savva can't help your store yet, we will tell you so.
• Give legal, tax or investment advice. Savva's output is operational guidance for running a store, not professional advice in those fields.

Your account

You must provide accurate information and keep your sign-in credentials safe. You are responsible for activity under your account. You must have the right to connect any store you connect (i.e. you own it or are authorised to manage it).

Approvals and the action log

Changes to your store are made only after your approval of the proposed change. Every action Savva takes is recorded in an action log visible in your dashboard. Because you approve changes before they ship, you are responsible for the approvals you give — review them like you'd review an employee's plan. If something goes wrong anyway, tell us at hello@savvahq.com and we'll help put it right; logged actions make that straightforward.

Unapproved changes. If Savva ever makes a change to your store that you did not approve, tell us and we will (a) revert the change, and (b) refund your current month's subscription fee. The action log makes verifying this straightforward for both of us.

Subscriptions, billing, cancellation

• Paid plans are billed monthly via Stripe, in advance, at the price shown at checkout.
• You can cancel anytime from your account or by emailing hello@savvahq.com. Cancellation takes effect at the end of the current billing period; you keep access until then. No lock-in, no cancellation fees.
• If we ever change a price, we'll tell you in advance and the new price applies only from your next billing period.
• The audit is free and does not require a card.

Your data and content

Your store, your products, your customer data and anything Savva creates for your store (copy, pages, email flows) belong to you. We use your store data only to provide the service to you — see the Privacy Policy for details on what we access via Shopify OAuth, how long we keep it and how to delete it. You can revoke Savva's access from your Shopify admin at any time.

Acceptable use

Don't use Savva to break the law, to violate Shopify's terms, to send spam, to infringe others' intellectual property, or to probe or disrupt the service. We may suspend accounts doing any of that.

Third-party services

Savva works with third-party platforms (Shopify, Stripe, Telegram, Meta, email providers). Their terms apply to your use of their platforms; we are not responsible for their services or outages.

Disclaimers and liability

The service is provided "as is". We work hard to keep it accurate and available, but we do not warrant that it will be uninterrupted or error-free. To the maximum extent permitted by law, Zoxas LLC's total liability for any claim connected to the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Termination

You can stop using Savva and delete your account at any time. We may suspend or terminate accounts that violate these terms; if we terminate without cause, we refund the unused part of your current billing period.

Changes to these terms

If we make a material change, we'll notify you (email or in-product) before it takes effect. Continuing to use the service after that means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules.

Contact

Zoxas LLC · hello@savvahq.com · t.me/SavvaRun_bot